Tag «ServiceNow»

ServiceNow Automation Using Chrome Extension

I am releasing my Google Chrome extension with tools to automate many ServiceNow ticket tasks.  It is a easily extendable extension in which you can autopopulate and autoroute tickets, automatically refresh your queues, play a sound when a new chat comes in, present hints and tips to agents, and many other features.

Every ServiceNow implementation is different so don’t expect to be able to drop this extension right in. To use it will require modifications specific to your implementation of ServiceNow.  If you understand basic Javascript you should be able to make use of this.  No APIs are used other than what is available in ServiceNow itself.

This tool was developed using the Chrome Developer Tools (Ctrl+Shift+I) to get fields and ids you will need to make the tool work. I do not recommend even attempting to use this unless you are a fairly experienced web developer.

All code is available at my GitHub link at the very top of this web site or click here